On this page:

How the Donation Box works
How to set it up
Administration
Support & FAQ

How the Donation Box works

Most people don't carry cash these days, but they really want to support the work of their church. With ChurchDesk's Donation Box, your church's visitors can pay for e.g. concerts tickets or donate to your church without having to keep cash on hand. You also avoid all the administrative hassle of handling this cash afterwards.

When you receive your Donation Box, all you need to do is assemble the stand and tablet, create the appropriate donation or payment projects in your ChurchDesk installation, add them to your payment terminal, and you're ready to go.

How to set up the Donation Box

In order to receive payments via your Donation Box, it is important that you register to receive payments and donations - read how in this article about setting up ChurchDesk payments and donations . This should be done immediately after ordering the Donation Box, as it may take some time and in order for you to be ready to use the Donation Box when you receive it.

Please follow the setup manual that came with your Donation Box. If you don't have it at hand, you can also view and/or download it here: Donation Box setup manual

Important: We recommend keeping the terminal switched on and plugged in at all times.
Here’s why:
- The terminal is designed for continuous operation, whether on battery or plugged in. At night, the device enters sleep mode. The intelligent charging management protects the battery when constantly connected to the power supply.
- Important updates can only be installed when the terminal is switched on.
- Most importantly: Donations can only be received when the terminal is switched on.

Select which project should be displayed

- Go to your payments & giving module in your ChurchDesk system.
- Select “Terminal” in the vertical menu on the left.
- If no payment or project has been set up yet, two buttons will appear.
- Click on Set up payment and follow the instructions from our helpdesk.
- Click on Create project, here you can read the further steps.

Administration

Like other payment and donation projects, the Donation Box is managed from the ‘Payments’ module in your ChurchDesk installation. You can find introductions, FAQs and guides to payments here

- Click on the title of ChurchDesk terminal
- Select a project from the dropdown under ‘project on device’. You can also select a different project here afterwards.
- Click on save

To change the set donation project, go to the payments & giving module and in the left menu to “Terminal”, click on the name of the donation box and change it under “Project on device”. After 15-30 minutes, the project is automatically updated and appears on the donation box.

Support

We also recommend that you familiarise yourself with our Frequently Asked Questions

You are always welcome to contact our support - we are ready to answer your questions regarding the Donation Box.

Updated on: 26/02/2025