Q: Opening hours

Opening Hours Our phone support is open: Monday to Friday: 8am to 3pm (UTC). Our phone number is +44 20 3808 5441. You can always write to us at support@churchdesk.com or via the chat-function which is built right into ChurchDesk while you are working. (Please note that our Basic subscription doesn't include phone support) We have also written a set of great support articles that answers most questions. You find them here: https://support.churchdesk.com Closing days: The support is closed on weekends and bank holidays.

Q: Overview of Payments & Giving

In Payments &amp; Giving it is easy to get an overview of all contributions that are donated/paid to the church online. This information can easily be exported to Excel, so that the information on donations can be sent to the tax. Simply select "Export" and then the time period. <img src="https://storage.crisp.chat/users/helpdesk/website/22a5841c9ede8600/dc7b497c-a14c-4fd5-820d-d652e3_e68u2p.png" alt="" />

Q: Introduction to Payments & Giving

With Payments & Giving it gets easy for your church to receive payments and donations online. Payments &amp; Giving Projects are easy to create and share on your website, via social media, newsletters and text messages. Every person who makes a contribution to the church automatically gets added to your People module. Thus, it is easy to keep all contributors informed about your projects and church development.

Question 1

Opening hours

Accepted Answer

Opening Hours

Our phone support is open:

Monday to Friday: 8am to 3pm (UTC). Our phone number is +44 20 3808 5441.

You can always write to us at support@churchdesk.com or via the chat-function which is built right into ChurchDesk while you are working. (Please note that our Basic subscription doesn't include phone support)

We have also written a set of great support articles that answers most questions. You find them here: https://support.churchdesk.com

Closing days: The support is closed on weekends and bank holidays.

Question 2

Overview of Payments & Giving

Accepted Answer

In Payments & Giving it is easy to get an overview of all contributions that are donated/paid to the church online. This information can easily be exported to Excel, so that the information on donations can be sent to the tax. Simply select "Export" and then the time period.

Question 3

Create, edit and delete lists

Accepted Answer

In ChurchDesk it is possible to group contacts into various lists. Lists makes it easier for you to communicate in a targeted and tailored way to a group of contacts instead of communicating with everybody in the same way.

Some contacts might be interested in children's activities, because they have children, others are interested in senior activities and others again have an interest in concerts. A list is a group of contacts matching the same filters being tags (interests) or other criteria such as birthday, location, school etc.

The outcome is that you can send newsletters about children's activities to contacts who have expressed interest in that while sending other newsletters to contacts who have different interests.

Create a list

In People you can create liste in two different ways: via the left-hand side filter and Tags

Create list using the filter

In People you can use the filters on the left-hand side to define the criteria for belonging to a new list. You can filter based on data about the contacts including tags. You can also filter on Contributions data (behavioural data including donations or payments to e.g. concerts). Select the filter criteria you need for this list and save by clicking "Create list". Then you simply need to provide a fitting name for the segment.

[

](https://downloads.intercomcdn.com/i/o/31204401/cb0fd66cb472cd

Question 4

Create personal / pastoral notes in ChurchDesk

Accepted Answer

Private and pastoral notes in ChurchDesk

At ChurchDesk we believe having the right tool for your private notes can have a positive impact on how clergy can exercise their pastoral care.

All users can create personal notes on the church's contacts. These notes stay personal. They cannot be shared or handed over to someone else, and can only be seen and managed by the person who created them.

On contact:

On the 4th tab of the contact "Pastoral Notes", you can see who added a note and when, but you cannot read the note.

Ckick "Add pastoral note" to create a new note or click a note, created by yourself to read and/or edit.

Overview of pastoral notes:

Select Pastoral notes in the black bar on the left when working with contacts.

You can search the notes and choose whether you want to view all notes (like here) or only your own notes. And again: You can only read and edit your own notes.

Pastoral notes are visible in the ChurchDesk Mobile App too.

Question 5

Introduction to Payments & Giving

Accepted Answer

With Payments & Giving it gets easy for your church to receive payments and donations online.

Payments & Giving Projects are easy to create and share on your website, via social media, newsletters and text messages. Every person who makes a contribution to the church automatically gets added to your People module. Thus, it is easy to keep all contributors informed about your projects and church development.

Question 6

Payments & Giving FAQ

Accepted Answer

How does it work?

We work with Stripe to accept payments. Payments & Giving is very easy to use, and you won't even notice that we are using a third-party provider. You get the security and reliability without having to use multiple systems.

With ChurchDesk you can manage everything from within ChurchDesk. We believe it doesn't get any better.

Who is Stripe?

Every year, Stripe processes several million dollars to tens of thousands of companies worldwide. These include both Fortune 500s and small business. You can read more about our partner here: www.stripe.com.

Is Stripe secure?

Stripe meets and exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor, and are certified to PCI Service Provider Level 1 (the highest level of certification available.) You can learn more about the technical details of Stripe's secure infrastructure here: https://stripe.com/help/security

What does it cost?

**United Kingdom:
**Per transaction 2.60% (rounded of to the nearest penny) and a fixed fee of £ 0.20

**Outside of EU and UK we support - NOK, CHF, SGD, MXN, USD & CAD:
**Per transaction 3.90% (rounded of to the nearest cent) and a fixed fee equivalent of $0.37 will be charged in local currency (subject to change in currency rates).

Is your currency not included? We are happy to add this. Please e-mail us at: [[email protected]](/cdn-cgi/l/email-protection#

Frequently Read Articles

Browse All Categories