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How to get help - ChurchDesk contact information

If you have questions about ChurchDesk or need help, we’re here for you! In this article, we’ll show you:

how to get in touch with our support team,
when you can expect a reply,
and what other support options are available.

1. Contact us via support chat (recommended)

The fastest way to reach us is through the support chat. Just click the blue chat bubble in the bottom right corner of your screen.

How the chat works:

Tell us about your issue — please be as detailed as possible so we can help you quickly.
→ Please include screenshots or links to the area you're referring to.
Note: Our AI bot is trained on our help articles and often provides a quick response. If it cannot answer your question, the conversation will be forwarded to our support team. We respond to your messages as quickly as possible during our business hours. If you contact us outside of these hours, you will receive your answer as soon as possible during our business hours.
Support Code: So that our support team can access your data, we need your support code, which you can find in the upper right corner under Help. If you belong to multiple ChurchDesk organizations, please let us know which organization we should review. The code remains valid until you reset it. Therefore, it’s best not to reset the code while your case is in progress.

TIP: If you have several questions on different topics, it's more effective to send a separate email for each topic with an appropriate subject line.

2. Contact us via email

If you prefer email, just send your request to:
support@churchdesk.com

Emails and chat messages are handled the same way — both go into the same system and are answered during our office hours.

3. Talk to us directly – by phone

We’re happy to speak with you in person!
You can reach us by phone

Monday to Thursday: CET 9:00 – 12:30 and 13:00 – 15:00
Friday: CET 9:00 – 12:30 and 13:00 – 14:00

📞 UK: +44 20 3808 5097

4. Other ways to get help

In addition to direct contact, there are other ways to get support:

Helpdesk: Many questions can be answered directly by an article. → What is the ChurchDesk Helpdesk and how can I use it?

Your feedback matters

ChurchDesk is constantly improving. We’d love to hear your ideas or suggestions for improvement.
Just write to us — we’re excited to hear from you!

The best way to submit an idea is directly through our product team's feedback platform: Submit Ideas. You can also find it inside ChurchDesk by clicking your name in the top right corner > "Product planning and feedback" > "Submit Idea".

When submitting an idea, describe it in as much detail as possible:

what your idea is,
where in the system it should be,
which challenge this change would solve (feel free to add example scenarios or use cases),
and who would benefit from this solution (e.g. all users, only admins, specific teams).

Our team regularly reviews and categorises all submissions. We can't say whether or when something will be implemented, but we value your feedback and continuously improve the platform based on many of the feature requests we receive. You'll get a short confirmation on the platform, and our product team will get in touch if they have follow-up questions.

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Updated on: 16/10/2026

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