Inform registered participants of a canceled event

This guide explains how to inform registered participants who signed up via a form about a cancellation of an event
It includes the following three steps:

1. Mark the event as “Cancelled” as described in the cancel event article
2. Close the registration form to prevent further sign-ups
3. Notify the people who have already registered

Close the registration form

To prevent new registrations for the cancelled event, you should close the associated form:

• Go to Forms
• Click “Actions” next to the relevant form
• Select “Close form”

Once the form is closed, a red message will appear on your website for all connected events – including any part of a series – indicating that the form is no longer available.

Notify registered participants

People who already signed up will not receive an automatic message. However, you can create a recipient list from the form responses and send a message to everyone:

1. Go to Closed forms
2. Click “Actions” > “View responses”
3. Click the blue button “Create list”
4. Name the list and click the green “Save list” button
5. Now click the “Message” button to send an email to everyone on that list

This way, you can reach all registered participants with one group message – each email will be sent individually.

Updated on: 24/09/2026