Password reset or change

If you're unable to log in to ChurchDesk because you've forgotten your password, you can easily reset it yourself. And if you're already logged in, you can change your password at any time in your account settings.
This article guides you through both options – with clear steps and helpful screenshots.

Forgot your password? Reset it here

If you can’t log in:

1. Go to the **ChurchDesk login **page.
2. Click “Forgot password” below the password field.
3. Enter the email address you use to log in to ChurchDesk.
4. You will receive an email with a link to reset your password. The link is valid for 5 hours.

Didn’t receive the email?
Please check the following:

• Check your spam/junk folder and make sure your inbox is not full – a full mailbox will reject incoming messages.
• Make sure you are entering the correct email address – the reset email is only sent if there is a ChurchDesk user account for that address. If you are unsure which email address is registered, ask your organisation administrator which address is on file for you.
• Your email address may be blocked in our system (for example if your inbox was full in the past, or if a ChurchDesk email was previously marked as spam). A blocked address receives no emails from us – contact support so we can lift the block.
• Whitelist our sender so emails arrive reliably. For personal addresses (Gmail, Outlook, etc.), add no-reply@churchdesk.com to your contacts. For church/business addresses, ask your IT administrator to allowlist our sending servers and domains (see User Identity Verification via Email).

If none of this helps, contact our support team – we’re happy to help!

Change your password while logged in

If you're already logged in and want to change your password:

1. Click on your name in the top right corner.
2. Select “My settings”.
3. Scroll down to the “Account information” section.
4. Enter your current password, then your new password – twice to confirm.
5. Click save – and you're done!

Good to know

• You can change your password on both computer and mobile – it works the same way.
• For security reasons, we recommend updating your password regularly – especially if you use ChurchDesk on multiple devices.

Account temporarily locked after too many failed logins

After more than 5 unsuccessful login attempts, your account is temporarily locked ("The account has been temporarily locked. Please try again later or request a new password."). You can bypass the lock right away by clicking “Forgot password” on the login screen and setting a new password. If the lock persists, contact ChurchDesk Support, who can unblock the account.

I can no longer access the email address on my account

If you still know the password, log in with the old email address and update it under your name in the top right > “My Settings” > “Account information”. Only you can change the email, as it must be confirmed with your current password. If you can no longer log in with the old address, contact ChurchDesk Support to confirm which address is on file.

Updated on: 16/10/2026