How to get help - ChurchDesk contact information
If you have questions about ChurchDesk or need help, we’re here for you! In this article, we’ll show you:
how to get in touch with our support team,
when you can expect a reply,
and what other support options are available.
The fastest way to reach us is through the support chat. Just click the blue chat bubble in the bottom right corner of your screen.
How the chat works:
Tell us about your issue — please be as detailed as possible so we can help you quickly.
→ Feel free to include screenshots or links to the area you're referring to.
Our team will get back to you as soon as possible during our office hours (Monday to Friday, 9:00 – 15:00 CET).
If you write to us outside of office hours, we’ll reply as soon as possible the next working day.
Note: It’s not a live chat, but we’ll respond as fast as we can.
If you prefer email, just send your request to:
support@churchdesk.com
Emails and chat messages are handled the same way — both go into the same system and are answered during our office hours.
We’re happy to speak with you in person!
You can reach us by phone Monday to Friday, 9:00 – 12:30 and 13:00 – 15:00 CET:
📞 UK: +44 (0) 20 3808 5097
Tip: For urgent or critical issues, calling is the fastest way to get help.
In addition to direct contact, there are other ways to get support:
Helpdesk: Many questions can be answered directly by an article.
→ What is the ChurchDesk Helpdesk and how can I use it?
Video calls: You can book a personal 15-minute video call. This option is also available via the Help button in your ChurchDesk account.
Webinars: Join a live online course on various topics.
ChurchDesk is constantly improving. We’d love to hear your ideas or suggestions for improvement.
Just write to us — we’re excited to hear from you!
Alternatively, you can also use this form to submit your ideas directly to our product team: Submit Ideas
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how to get in touch with our support team,
when you can expect a reply,
and what other support options are available.
1. Contact us via support chat (recommended)
The fastest way to reach us is through the support chat. Just click the blue chat bubble in the bottom right corner of your screen.
How the chat works:
Tell us about your issue — please be as detailed as possible so we can help you quickly.
→ Feel free to include screenshots or links to the area you're referring to.
Our team will get back to you as soon as possible during our office hours (Monday to Friday, 9:00 – 15:00 CET).
If you write to us outside of office hours, we’ll reply as soon as possible the next working day.
Note: It’s not a live chat, but we’ll respond as fast as we can.
2. Contact us via email
If you prefer email, just send your request to:
support@churchdesk.com
Emails and chat messages are handled the same way — both go into the same system and are answered during our office hours.
3. Talk to us directly – by phone
We’re happy to speak with you in person!
You can reach us by phone Monday to Friday, 9:00 – 12:30 and 13:00 – 15:00 CET:
📞 UK: +44 (0) 20 3808 5097
Tip: For urgent or critical issues, calling is the fastest way to get help.
4. Other ways to get help
In addition to direct contact, there are other ways to get support:
Helpdesk: Many questions can be answered directly by an article.
→ What is the ChurchDesk Helpdesk and how can I use it?
Video calls: You can book a personal 15-minute video call. This option is also available via the Help button in your ChurchDesk account.
Webinars: Join a live online course on various topics.
Your feedback matters
ChurchDesk is constantly improving. We’d love to hear your ideas or suggestions for improvement.
Just write to us — we’re excited to hear from you!
Alternatively, you can also use this form to submit your ideas directly to our product team: Submit Ideas
Keywords: Help, support, contact, contact support, contact ChurchDesk, request help, support team, chat, email, phone number, hotline, video call, webinar, live support, support hours, ask a question, ChurchDesk help, technical support, submit idea, improvement suggestion, give feedback,
Updated on: 19/06/2025
Thank you!