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# Handling Requests (3/3)

As soon as someone submits a request via one of your ChurchDesk request pages, it will appear under **Requests** in the **Calendar** module. This is where you can manage all booking requests – from the** initial submission to the final decision**.

In this article, we’ll show you how to **check**, **accept** or **decline** requests, and what the status "In progress" means.

||| Note: If you haven’t created a booking page yet, please first read the article: [Create a booking page](https://support.churchdesk.com/en/article/booking-page-creation-13-1au4rq6/)

### Topic overview:
* [Where can I find incoming bookings?](#3-where-can-i-find-incoming-bookings)
* [Review new bookings](#3-review-new-bookings)
* [Accept a request](#3-accept-a-request)
* [Decline a request](#3-decline-a-request)
* [What does "In progress" mean?](#3-what-does-in-progress-mean)
* [Sort and filter your bookings](#3-sort-and-filter-your-bookings)
* [Related articles](#3-related-articles)

### Where can I find incoming bookings?
Go to **Calendar > Enquiries**.
You’ll find three tabs:
* **New** – all incoming requests that haven’t been handled yet
* **In progress** – accepted requests where a follow-up form still needs to be completed
* **Completed** – all requests that have been processed (accepted or declined)
![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-06-24-um-0_1hw3fvj.png)

### Review new bookings
In the **New** tab, you’ll see a list of all unprocessed requests. Each request includes:
* Booking date
* Status
* Related booking page
* Selected options (if any)
* Assigned user(s) (only for people bookings)
* Date of submission
* A blue **Review** button
Click **Review** to open a sidebar with full request details. You can now accept or decline the request.

| Tip: Since there’s no direct link to the calendar yet, we recommend opening the calendar in a second browser tab to check availability before making a decision.


### Accept a request
Clicking **Accept** will:
* Create an event in the calendar
* Move the request to the **Completed** tab
* If a follow-up form is activated, the request will first move to **In progress**, until the form is filled out

### Decline a request
Clicking **Decline** will:
* Archive the request
* Send an automatic rejection email to the requester
* Move the request to the **Completed** tab

||| Once accepted or declined, the status can’t be changed later.

* If you still want to contact the person (e.g. if a spot becomes available later), you’ll need to do this manually via email or phone. You could offer a checkbox in your form to allow this. There’s currently no automated notification feature – this would just be a workaround.

### What does "In progress" mean?
Requests appear under **In progress** if:
* They were accepted,
* A follow-up form is activated,
* But the follow-up form hasn’t been filled out yet.
You can:
* Manually move the request to **Completed** – this will create the calendar event immediately
* Leave it in **In progress** – the calendar entry is only created once the form is submitted
Once the follow-up form is filled out, the request reappears in **In progress**, so you can check the answers before finalizing it.

### Sort and filter your bookings
In all three tabs you can **sort** and **filter**:
**Sort by**:
* Requested date
* Status
* Date of submission
(Just click the small arrows next to the column headers)
**Filter by**:
* Booking page
* Booking option
* User
(Use the filter dropdown in the top-right corner of each tab)
This is especially useful if you’re working with multiple request pages or lots of entries.

### Related articles:
* [Create a booking page (1/3)](https://support.churchdesk.com/en/article/booking-page-creation-13-1au4rq6/)
* [Forms for booking pages (2/3)](https://support.churchdesk.com/en/article/forms-for-booking-page-23-1ufmtfg/)

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