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# Booking page creation (1/3)

With a request page in the ChurchDesk booking tool, you allow members of your congregation to **easily request a time or resource online** — for example, for a **wedding**, a **funeral**, or the **use of a church room**. 

This helps **avoid time-consuming email or phone coordination**. Instead, people can directly see which times are available and choose accordingly.
In this article, we’ll guide you step by step through how to set up a new request page, what to consider, and which options are available.

| The product is part of the Medium and Large subscriptions.

### Topic overview:
* [Where do I find the booking tool?](#3-where-do-i-find-the-booking-tool)
* [General process](#3-general-process)
* [Create a Booking Page](#2-create-a-booking-page)
* [Option 1: Users with a regular weekly schedule](#3-option-1-users-with-a-regular-weekly-schedule)
* [Option 2: Resources (Rooms ect.) with a regular weekly schedule](#3-option-2-resources-rooms-ect-with-a-regular-weekly-schedule)
* [Option 3: Only necessary for users with irregular availability](#3-option-3-only-necessary-for-users-with-irregular-availability)
* [FAQ & Common Issues](#2-faq-common-issues)
* [More articles in this series](#2-more-articles-in-this-series)

### Where do I find the booking tool?
You can access the booking tool in two ways:
* Via the **Calendar** > **Enquiries** tab
* Or via **ChurchDesk Settings** > **Booking Pages**

|| Please note: To create booking pages, you need the “Book and Plan” permission in the Calendar module.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-06-24-um-0_1vkrubu.png)

### General process
A full booking through ChurchDesk involves several steps:
1. Create a booking page
2. Enter the availability of involved people in the calendar *(mandatory only for option 3)*
3. Publish the link to the booking page (e.g. on your website)
4. Receive bookings
5. Accept or decline bookings *(explained in a separate article –* [see below](#2-more-articles-in-this-series)*)*

## Create a Booking Page
Go to the booking tool and click **“Manage Booking Pages”** (top left).
Then click **“Create New Booking Page”** and choose one of the following three options:

![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-06-24-um-0_e8da6a.png)

### **Option 1: Users with a regular weekly schedule**
This option is ideal for recurring office hours — e.g. weekly pastoral meetings or counseling sessions.
Since availability is based on a fixed weekly schedule, there is no need to manually enter time slots. However, it is important to **regularly enter absences in the calendar** to block out times when you’re not available.
#### Setup includes:
* **Users**: Choose who should receive and manage incoming requests. Everyone will be notified, but only one needs to respond.
* **Internal name**: For internal use only, e.g. "Wedding Meeting – Pastor Miller"
* **Title**: This will appear in the calendar, e.g. "Wedding Meeting" or "Room Booking"
* **Description**: Visible on the request page
* **URL**: Can be customized or auto-generated from the title
* **Form**: Use an existing form or create a new one ([see separate article below](#2-more-articles-in-this-series))
* **Optional follow-up form**: Automatically sent after the request is accepted, e.g. to collect additional information
* **Event settings**: Define the parish, calendar category, and visibility
* **Email texts**: You can customize confirmation and rejection messages. They can also be edited when responding to a request, but it’s best to set them here in advance.
Click **“Next”** to proceed to step 2.

#### Step 2 – Event settings:
* **Duration**: Enter duration in hours and minutes (via keyboard or mouse)
* **Main resource (location)** and **additional resources**: Resources must be set up in ChurchDesk Settings
* **Preparation/clean-up time**: Block additional time before/after the event
* **Weekly availability schedule**: Click the small arrow next to each weekday or anywhere on the grey bar to expand
* **Minimum notice period**: Controls how far in advance appointments can be booked (e.g. 2 days minimum notice)
#### Additional options:
* **Start time increment**: Define how often appointments can begin (e.g. every 30 minutes). Note: Event duration (incl. prep time) may block multiple intervals.
* **Maximum number of enquiries** per day or week
* **Show names of available users**: Enable this to show which staff members are available
* **Group user availability**: You can group users in the calendar so they appear together on the request page
Click **“Save”** to complete setup. You will receive:
* A **link** for sharing
* An **HTML code** for embedding on your website
* A **preview** of what the page will look like to requesters

### **Option 2: Resources (Rooms ect.) with a regular weekly schedule**
Best suited for rooms or items that are regularly available (e.g. parish halls).
#### Additional setting:
* **Who should manage incoming bookings?** Assign users or groups responsible for this page
All other settings are similar to option 1 — except that **user names cannot be shown** on the booking page.

### Option 3: Only necessary for users with irregular availability
This is ideal for more complex scenarios — e.g. several pastors responsible for different cemeteries or locations.
#### Special features:
* Requesters choose between multiple **options** (e.g. locations, churches)
* Each option can have its own schedule, availability, and resources
* Requesters can choose a preferred time and, if applicable, a preferred person
* As with the other options: Only **one** person needs to accept the request

### Add availabilities (only for option 3)
Availabilities need to be updated regularly so that the correct times are shown. You’ll **only** see this option in the calendar (see screenshot) if you’ve been added to the booking tool.

To manually add availability:
1. Open the **Calendar**
2. Click a day in the desired view
3. In the pop-up, select **“Availability”**
4. Choose the relevant **booking page**
5. Optionally choose a **request option** and the relevant **user**
By default, availability is entered as **all-day**.
To edit the times:
* Click on the availability entry
* Click the **pencil icon**
* Adjust the time and optionally **copy** the availability
![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-06-24-um-0_847bym.png)

## FAQ & Common Issues
### What happens if two people submit requests for the same time?
Double bookings are **not possible**.
The first person to submit the request is successful.
The second person receives an **error message** and must select a different time.

### What happens if I delete a booking page?
* **Existing calendar events remain**
* **Open and completed booking disappear** from the Booking section
* The page **cannot be recovered** – only delete if you’re sure it’s no longer needed

## More articles in this series:
* [Forms for Booking Pages (2/3)](https://support.churchdesk.com/en/article/forms-for-booking-page-23-1ufmtfg/)
* [Handling requests (3/3)](https://support.churchdesk.com/en/article/handling-requests-33-1inn9bi/)

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