> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.churchdesk.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Blocking and Deleting Users

When deleting users who have a login in ChurchDesk, various data will be removed or affected.  
Therefore, we recommend blocking users instead of deleting them whenever possible.  
This way, all relevant information remains available, but the person no longer has access to the system.

|| Only organization administrators can block and delete users.

---

### Step by Step:

First, you **block** the user:
1. Click on **your name** in the top right.
2. Select **Users**.
3. **Search for the user** to be blocked/deleted in the list.
4. Click on **Actions**.
5. Select **Block**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-03-27-um-1_v49vp3.png =1000x537)

6. Open the **User Status** in the top right.
7. Deselect "**Active**", the field will automatically close. Open it again.
8. Select **Blocked** to display all blocked users.
9. Click on **Actions**.
10. Select **Remove user**.
11. **Confirm** the deletion by entering the user's name.
12. Click **Remove**

![](https://storage.crisp.chat/users/helpdesk/website/-/b/e/3/7/be3725c5cc2ea800/bildschirmfoto-2025-03-27-um-1_1rnokf6.png =1000x539)

---

### Impact of Deleting a User

When a user is deleted, the following data will be affected:  
We recommend downloading the data beforehand or simply blocking the user to retain the data in the system.

* **Personal data** (name, email, etc.) → will be removed.
* **Absence reports** → absences entered in the calendar (could be relevant for annual reports).
* **Prevention reports** → files and information related to the person will be deleted.  
* **Time tracking reports** → all entered data and related Excel files will be lost (could be relevant for annual reports). 
* **Events and service bookings** → the user will be removed from calendar entries and services. ${color}[#3da108](The events created by the user will remain.) 
* **Groups** → the data created by the person in the group remains. The name of the deleted user will be removed from the data after 60 days. For blocked users, the name will remain visible. 
* **Forms** → forms created by deleted users will remain.

|| Note: When a user is deleted, the person **remains in the "People" module as a contact** (the linked contact is not deleted)
---

### Reactivate

If you want to reactivate a blocked user, you need to do the following:

|| Please note that permissions and group memberships must be manually restored after reactivation.

1. Click on **your name** in the top right.
2. Select **Users**.
3. Change the **User Status** filter next to the search bar to Blocked to display all blocked users.
4. **Search for the user** to be unblocked/deleted in the list.
5. Click on **Actions**.
6. Select **Remove block**.